Can I get refunded if it rains or any other unforeseen reasons?

All Day Passes/Table sales are final and nonrefundable.

Wtr Pool operates rain or shine.  Refunds will not be given due to inclement weather conditions.  The cancellation policy stands with no regard to weather.

How much is admission?

At wtr we sell day passes for entry. The prices are always subject to change and can range from $10 and up, based on the event. Prices are subject to change day of the show and will go up based on inventory online and at the gate.

Are you 21 and up?

All guests must be at least 21 years of age with a valid government-issued ID to be presented at the door. Photos, copies, or paper identification will not be accepted.

Where do I Park?

Parking is by Valet only and ranges from $10-$20 depending on the event. We have a VIP valet as well please inquire at the valet stand for pricing. We also have rideshare drop-off at the from of the hotel in a designated pickup/dropoff area.

What are the business hours

Business hours:

Noon to sunset every day.

What is your cover charge?
Saturday and Sunday cover charge usually ranges from $10 – 20 but may vary for special events. Cover charge is usually waived for those with a VIP reservation (see details below). For list of events visit
What is the dress code?
Stylish Brunch or Pool Attire. (No baggy clothes, athletic wear etc…)
* Venue reserves the right to deny access into the venue if the guest is out of the dress code.  Upscale stylish swim or brunch attire is encouraged.  We will not allow sports attire/athletic wear of any kind or jeans.
How do I book a private VIP area. (Cabana, ottoman, pool couch etc)?
All VIP areas require a minimum spend commitment. ie bottles service, tropical infusions & pitchers, and platters.  Weekends start at $400 minimum spend day bed, $500 vip table, $750 minimum spend for cabanas.
For VIP reservations and you can email us at, call 813-265-1234 ext 3, or text 813-786-1300
Do I need Reservations?
We recommend table reservations for swift entry for you
and your guests. Walk-ups for general admission are welcome of course until we have reached capacity.
What can I bring in with me?

No floats, coolers, or outside food & beverages are permitted. We will have towels on site.  Wtr Pool has a Zero Tolerance Policy. All personal belongings, bags, purses, and backpacks will be searched at entry.  Wtr Pool Management reserves the right to make the final decision on any items restricted from entry to ensure the safety of all guests.

Do you serve food poolside?
Poolside menu is available for patrons with seating only. For
additional seating, we recommend reserving a table at wtr Grill. (Reserve A Table Now). Walk-ins are welcome to wtr Grill
Are there lockers to keep my belongings?

We do not have lockers and wtr is not responsible for any stolen or damaged property.

Can I visit the pool during the week and during non-event days?
Yes, we are family friendly Monday- Friday until 9pm. No cover charge during the week unless special event. Come check out our sunset countdown happy hours! Rent a cabana during the week.
Information regarding Table & Cabana Reservations
  • * Guest must arrive by 3pm for guaranteed entry.  If you arrive after 3pm, Wtr Pool reserves the right to re-sell your table.  We will do our best to accommodate your party based on availability.
  • * Table placement will be determined upon arrival.  Table location or placement is subject to change without notice.
  • * Expedited VIP Entry and a predetermined number of day passes are included with the purchase of a table. A personal Host escort will be provided for you at entry. An exceptional Host and Service Team will be provided to tend to your needs throughout your experience.
  • * The host must be present in order for guests to check into the table, we do not allow party members to check in on behalf of the cardholder.  We encourage all guests to arrive together.  We will require a valid ID and credit card upon check-in.  
  • * Day Passes are non-transferrable or available for resale. Lost or stolen day passes will not be replaced.
  • * Artists and event subject to change without notice.
  • * If applicable, all taxes are included if not specified.
  • * Minimum spend – all tables reservations will be required to meet a certain table minimum amount (the “Minimum Spend”) will be communicated to the guest when the reservation is booked.  Bottles, alcoholic and non-alcoholic beverages as well as food will be applied toward the Minimum Spend, does not include applicable tax, venue fees or gratuity. Mixers (aside from energy drinks and bottled water) are included.
  • * Cancellations made within 48 hours prior to 12pm EST on the reservation date will result in a forfeiture of booking fees.
What does the VIP Day Pass include?

Vip Day Passes include Expedited Entry, Access to VIP Area (Tiki area & limited area closest to DJ booth (does not include a table)

What time is the Guest DJ perfomring?

All headlining acts set times are subject to change. Typically they will be going on between 4-7pm. This will also change for shows in and out of pool season.

Is there re-entry?

We cut off all re-entry after 4 pm. WTR reserves the right to not grant re-entry to patrons at any time. re-entry cutoff is subject to change for special events.

Do I get a discount if I am staying at the hotel?

50% discount on Day Passes is given to hotel guests, however, this is subject to change with special events.

Lost and Found

The best way to retrieve items left behind at wtr pool is to return to the property Monday morning at 9 am and go to the front desk. If you would like email before coming to see if your belongings are here send email to